My broken Nook

I purchased a Nook Color at the beginning of the year with some of my Christmas money.  One night, while watching Emily at swim practice, a lady walked by and brushed it with her coat, sending it sprawling onto the ground.  The ground was only about 18 inches away, mind you.  The screen broke and I had to call customer service. This link tells the story how only my husband can tell it! ( He writes letters to companies as a hobby and posts them on his link).  Please read and enjoy.

One note of interest would be that my conversation with customer service lasted over an hour the last time.
It was also my third call to said customer service!

http://thehermanletters.blogspot.com/2011/03/post-169-getting-little-nook-1172011.html